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Shipping
We ship Fedex
You can rely on A1paperrolls.com to give our best to get your order delivered on time, meeting the “just-in-time” product procurement theology. Please remember all orders placed after 3p.m. EST will be shipped the following day.
Delivery Time
All delivery times are estimates. Orders are usually processed and ready to ship within one business day (business days are Monday through Friday, 8:00 AM to 5:00 PM, EST). Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to six days. For additional shipping charges, FedEx 2nd Day Air guarantees delivery of your order by the end of the second business day from when the order was picked up by FedEx. FedEx Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up by FedEx. FedEx 2nd Day Air & Next Day Air orders received after 4:00 PM Eastern Standard Time will be processed on the following business day.
Shipping Destinations
Currently, we will ship to anywhere in the contiguous United States. We are unable to ship to PO or APO/FPO boxes. If our shipping carrier deems your address inaccessible for delivery, we will make final delivery at the closest shipping terminal. If you are concerned about delivery to your address, please contact us before placing your order.
Orders Damaged by Shipping
Extreme care is taken when packing your order, but on rare occasions, errors may take place. When you receive your order, you should always do the following:
While the delivery driver is still there, and before you sign the bill of lading, open, unpack, and carefully inspect your order to check for completeness of order and any damage.
Notate any damages or shortages of your order in detail on the freight bill. If the driver refuses to stay while you check your order, write this on the freight bill near your signature.
Any problems with your shipment must be reported to A1PaperRolls.com no later than two days after the receipt of your shipment.
A1PaperRolls.com is not responsible for any damaged or missing merchandise if the shipment is signed for as being complete and unharmed.
Returns & Exchanges
We believe that you will be completely satisfied with your purchases and we want to insure that you have an outstanding online shopping experience with A1paperrolls.com.
Therefore, if you are not completely satisfied, we will gladly accept returns, as specified below, for a refund, exchange, or a company credit, whichever you prefer.
With your invoice in hand, please call, e-mail, or fax us to obtain your Return Authorization number (RA#).
All returned merchandise requires a RA# and must be returned in a resalable condition. Merchandise must be returned within 30 days of issuance of RA.
You may return any used or opened merchandise within 30 days of ordering.
Shipping Charges are Non-Refundable.
All returns are subject to a 10% restocking fee.
All special made-to-order products are non-refundable and non-returnable.
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